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Returns & Exchanges
At Viori, we want you to be completely satisfied with your natural hair care journey; if our shampoo bars don't meet your expectations, we offer a 30-day happiness guarantee for returns or exchanges.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
2
Print Your Label
Select the items you wish to return or exchange and print the prepaid shipping label provided by our system.
3
Package Your Bars
Safely place the shampoo bars in their original packaging or a secure mailer and attach the return label to the outside.
4
Receive Your Refund
Once our team receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing